Resident Resources

 Welcome to your one-stop Resident Resources hub—designed to make your living experience as smooth and enjoyable as possible! Here, you’ll find everything from maintenance request forms and community guidelines to important contact information and upcoming events. Whether you're looking to pay rent online, or review policies, this page is your go-to guide for all things home. We're here to support you every step of the way—because when you feel at home, we’ve done our job.

Welcome to our community and thank you for trusting The Mockingbird Team! 

The following tabs provide quick links and helpful resources for our current residents. 

*Do you want to see other helpful resources or quick links? Send us an email with your suggestions and feedback!  

Pay rent & view your current ledger, submit a maintenance request & check status of a submitted request, view upcoming events, send us a message, and/or share documents!

To access your Resident Portal, please select your address from the list provided below.

Single-Family Housing

San Gabriel Apts Resident Portal

Red Oak Apts Resident Portal

Florence Hearthstone Resident Portal

Maintenance Request can be submitted through our Resident
Portal or in writing to your leasing office. 

Generally, an emergency is anything relating to the property
under lease that is threatening to life, health or the property and cannot wait
until the next business day to be addressed. The following guidelines will
assist as to what constitutes as a maintenance emergency: 

  • Clogged
    Toilet & Sewage Repairs:     This will be considered an emergency
    only when the toilet clogged is the only toilet in the unit AND the residents
    have made every effort to clear the stoppage themselves. Sewage repairs
    should be reported immediately to Management to evaluate if it is
    considered an emergency.
  • Broken
    Pipe:     This is considered a maintenance emergency. Turn off the
    water valve that is associated with the broken pipe or the exterior water
    main until our maintenance professional arrives. Do everything within your
    reasonable power to contain the leak to prevent flood damage.
  • No
    Hot Water:     This will be considered an emergency only if there has been
    no hot water for at least 12 hours. Typically, this will be handled
    in a timely manner during normal business hours.
  • Heater
    Repair:     This constitutes an emergency only if the outside temperature
    is falling below 50 degrees.

  • AC
    Repair (not cooling):     This will be considered an emergency only if the
    outside temperature is above 80 degrees and the AC not cooling is the only
    AC in the unit. Request for services after 8 pm may result in the repair
    or accommodation being done the next day. Normally this will be handled in
    a timely manner during normal business hours.
  • Gas
    Odor:     This constitutes an emergency.
  • Broken
    Doorknob, Lock, or Window:     If it prevents the resident from properly
    securing the property, it is considered an emergency. If it’s determined
    that temporary measures can be taken until normal business hours, please
    do so and contact management the following business day. Do not jeopardize
    your safety.

If you are in the market for your perfect rental home, you have come to the right place. As a prospective resident, we can help you through the process of finding and applying for the home of your dreams. 

View available properties by clicking this link - Available Rentals

Water Leaks: Upon submitting your maintenance request, whether in an emergency or not, turn off the water valve. All toilets and faucets in the house have a cut off at the wall or in the cabinet, and many leaks can be stopped by turning off the cutoff valve. Do everything within your reasonable power to contain the leak to prevent flood damage.

Sewer/Drain/Toilet Backup: Using a plunger, please attempt to break through the clog. If this effort fails, turn off the water valve located behind the toilet at the wall until a maintenance professional arrives.

Heater Repair: Before reporting this as an emergency, please check all fuses and circuit breakers.

AC Repair (not cooling): Before reporting this as an emergency, please check all fuses, circuit breakers, and pipes either outside the HVAC unit or inside the HVAC unit are frozen with ice. If you see ice, please turn the unit off so the ice will melt. NOTE, if the pipes are still frozen when maintenance arrives, they must wait for the pipes to thaw before servicing the unit.

Gas Odor: If you suspect leaking gas, turn off the gas appliance(s) and the gas supply to that appliance immediately. The shut-off handle should be easy to find on the supply line. Call your gas provider and our office to report on the situation right away. (*Check to see if there is a danger of using a phone where there is a gas leak.)

No Electricity: Check with the local electric company to confirm there is not an area outage. Check the circuit breaker and reset any breakers needed. If an outlet begins to smoke or it smells like something is burning, turn off the circuit breaker and contact us right away. Leave the circuit breaker off until our maintenance professional arrives.

YOU ARE APPROVED FOR THE PROPERTY, NOW ITS TIME TO SIGN THE LEASE.

Congratulations, you are approved for your new home!

Now that your application has been approved, you will hear from us to let you know the good news. We will include instructions for signing your new lease.

This is the time for you to review the lease and ask any questions you have.
Read your lease. Yes, it’s long and boring, but do take the time to read and understand it. Don’t be afraid to ask any questions about the lease –
especially any items you don’t understand or want more information about. It is important that you ask any questions before you sign this document, and we want you to understand the terms you are agreeing to.

Move-in Inspection: You will complete a move-in condition report to document the property’s state.
**This form is where you will want to note any pre-existing damages. It is helpful to provide as many details as possible as well as photos to document the condition of the property if you can. This will be used by the property manager when you vacate the property to determine if any new damage was caused. This form is for your protection.

Once signed, you will receive a copy of the signed documents for your records.

You will then be required to pay the security deposit, prorated rent and any other additional fees or deposits that may be required. Be prepared to make this payment immediately upon signing the lease.

Receiving Your Keys: Once all payments are finalized and necessary documents are completed, you will receive your keys and officially start your new chapter in your home.

THINGS TO DO BEFORE YOUR MOVE-IN

Utilities: Make sure you are clear and what utilities you are responsible for. Please contact your chosen provider to have the utilities placed in your name, effective on or before the move-in date.
Electric: Power to Choose - www.powertochoose.org

Mailing Address: Put in a change of address online or at your local United States Postal Service office.

Moving out of your home marks the beginning of an exciting new chapter. Whether you're relocating nearby or heading to a new city, Mockingbird Management is here to help you make the transition as smooth as possible. This comprehensive move-out checklist will walk you through each step and support your efforts to maximize your security deposit return.

📝 1. Submit Your Notice to Vacate
Start by submitting your official Notice to Vacate through the Resident Portal, OR at the leasing office. This is typically required 30–60 days before your intended move-out date. If you're leaving early, schedule a meeting with your manager to go over lease terms and avoid unexpected fees.

📂 2. Organize Your Move-Out Documents
Keep move-related quotes, receipts, and forms organized in a digital folder or binder. Having all your documentation in one place makes budgeting and communication easier.

🧹 3. Declutter Room by Room
Simplify the packing process by donating or selling unused items. Whether through a garage sale or online listings, downsizing reduces moving costs and stress.

🗃️ 4. Build an Inventory List
Label your boxes and note their contents. Inventory apps can help you track everything and provide documentation for movers or insurance purposes.

🚚 5. Plan Moving-Day Details
Check in with your community office about moving truck zones, and scheduling. Planning ahead helps avoid last-minute issues.

✉️ 6. Forward Your Mail
Set up mail forwarding through USPS and provide your new address to your property manager for any final correspondence or follow-up details.
🔌 7. Transfer Your Utilities
Arrange for water, electric, internet, and other services to be disconnected or transferred.

🕵️ 8. Schedule a Pre-Move Walk-Through
Mockingbird offers optional pre-move inspections to help identify any issues and provide suggestions for repairs. It’s a great way to get ahead of any potential deductions.

🧽 9. Deep Clean Your Home
Prioritize these areas for thorough cleaning:
• Floors and carpets
• Kitchen appliances and storage
• Windows and blinds
• Bathrooms and fixtures
• Patios, balconies, or outdoor spaces
Be sure to dispose of large items properly and ask your manager about recommended cleaning services if needed.

💵 10. Handle Payments & Deposits
Confirm rent is paid through your move-out date. Your security deposit will be processed based on the condition of your home and outlined in your lease.

🔑 11. Return Keys & Equipment
After your final cleaning sweep, return keys, fobs, and remotes to the management office. This protects you from charges for missing items.

🧐 12. Final Inspection
Your manager will complete a final inspection after the home is empty. Any damages beyond normal wear and tear will be assessed for cost.

💬 13. Share Your Experience
Your feedback matters! Please complete our move-out survey to help us improve services for current and future Mockingbird residents.

🏠 Need Help Finding Your Next Home?
Though saying goodbye may be bittersweet, we’d be honored to support your next housing journey. Reach out to us to explore other Mockingbird-managed communities tailored to your lifestyle and preferences.